Our commitment
Finfo is a consumer education program by the Financial and Consumer Services Commission of New Brunswick (the Commission). The Commission is committed to respecting privacy and protecting personal information. We collect, use and disclose personal information, including personal information collected through our website, according to the Right to Information and Protection of Privacy Act; the Financial and Consumer Services Commission Act; financial and consumer services legislation administered by the Commission; and our internal policies, directives and procedures.
Collection of personal information
Personal information is information that can be used to identify a specific individual. It could include an individual’s name, home address, personal email address or phone number.
The Commission collects personal information under the authority of the Right to Information and Protection of Privacy Act, the Financial and Consumer Services Commission Act and financial and consumer services legislation. The Commission limits its collection of personal information to that which is needed to provide you with the services or products you have requested. Collection will only take place with your consent or as otherwise permitted by applicable law.
The Commission does not automatically gather personal information through our website. We do, however, collect personal information from individuals in the following cases:
when individuals use the Contact Us feature on our websites to respond to their requests
to respond to individuals’ concerns when they file a complaint with the Commission
when applicants apply for job postings
when individuals use any subscribe feature on our websites to receive emails with information on various topics
when we receive requests for information on our voluntary programs and services designed to benefit individuals such as consumer education
when individuals register for our education and training sessions
when individuals comment on proposed rules published for public comment
when individuals apply for a license or registration with the Commission, including those who visit our Commission Portal and apply for license or registration online
in such other cases as permitted or required by applicable law
Use and disclosure of personal information
If you do provide the Commission with your personal information, either through our website, or through any other means, it will be used or disclosed only for the following purposes:
for the purpose of administering financial and consumer services legislation
for such other purpose as noted in this privacy statement (see Links to External Websites, below)
for such other purpose as you are informed of at the time of collection
in accordance with the Right to Information and Protection of Privacy Act, or as permitted by applicable law
Please refer to the Commission Portal Services User Agreement for additional information about the collection, verification, security and use of personal information submitted through the Commission Portal.
Collection and use of other information
Other information that may be collected from visitors to our website includes:
internet Protocol (IP) addresses from computers that access our website
date and time the website is accessed
pages visited on the website
URL of the resource that referred the visitor to the website
content downloaded from the website
We use a variety of Google Applications, including Google Analytics, to provide users with relevant information and to enhance their online experience. Through these applications, Google may collect personal and other information, including users’ IP addresses. For additional information on how Google collects and stores personal and non-personal information, please refer to Google’s Privacy Centre and Google’s Privacy FAQ.
You have the option to decline providing personal or other information. This may prevent you from taking full advantage of all the features available on our website and prevent personalized services from being provided.
Use of cookies
Our website uses cookies to personalize your website visit. A cookie is a small piece of data, which often contains a unique identifier, and may be sent to your computer or mobile device by our website’s server. This data is stored in your website browser, and allows us to provide you with personalized information on return visits to our website (i.e., language preference). You have the option to change the settings on your browser to deny cookies or warn you when cookies may be deposited.
Security
We protect personal information by incorporating security measures against such risks as unauthorized access, collection, use, disclosure or disposal of personal information. Security measures are integrated into the design and implementation of our day-to-day operating practices as part of our continuing commitment to the protection of personal information.
Data transmitted over the Internet is not guaranteed to be secure. The Commission does not guarantee, warrant or represent that your personal information will be transmitted securely or protected completely against interception, loss, misuse or alteration. We accept no responsibility or liability for any damages that may result if personal information we transmit or that is sent to us through the Internet is intercepted, lost, misused or altered.
Links to external websites
Links to websites not under the Commission's control, including those to our social media accounts, are provided for convenience only. When you click on one of these links, you will leave the Commission website and enter the other website. The Commission is not responsible for the information or the accuracy, currency, or reliability of the content on these sites. The Commission does not endorse the sites or their content.
Information offered by non-Government of Canada or non-Government of New Brunswick sites linked here is not subject to the Right to Information and Protection of Privacy Act, the Privacy Act or the Official Languages Act, and may not be accessible to persons with disabilities. The Commission has no control over these other websites and is not responsible for the collection of an individual’s personal information on these other websites or their use of cookies or other tracking devices or methods.
The Commission maintains official pages or accounts on several social media websites to better engage with its stakeholders and the public, and to promote education and awareness of our activities. The Commission social media accounts are public. Users who choose to interact with the Commission via social media should review their own privacy settings, and the terms of use and privacy policies of these social media websites and any applications you use to access them. Social media websites used by the Commission include, but are not limited to, Facebook, X, YouTube, Pinterest and Instagram. Content you choose to share with the Commission (such as photos, videos, or comments) may be shared or reposted on one or more of our official social media pages.
Contact us
All questions or comments regarding the collection of your personal information, this Privacy Statement or any of our policies, directives or procedures related to privacy should be addressed to the Privacy Delegate at the address below:
Privacy Delegate
Financial and Consumer Services Commission
85 Charlotte Street, Suite 300
Saint John, New Brunswick
E2L 2J2
506 658-3060
1 866 933-2222
info@fcnb.ca